Emails you receive
Tobren Operations sends a small set of emails. This page lists them, who gets them and what each one is for. Mail your clients receive (quotes, invoices, report links) is on Shared links.
Billing and plan emails
Section titled “Billing and plan emails”Sent to the Account owner. Billing emails can’t be turned off while you have an account.
| When | |
|---|---|
| Welcome to Tobren Operations | When the organization is created. States your plan or trial end date, and the three setup steps. |
| Your trial ends in 3 days / tomorrow | Before a trial ends. Says whether a card is on file and what happens next: charged when it ends, or 3 more days then read-only. If nothing will be due, it says so and asks for no card. |
| Your trial has ended | A trial ended with no card. Names the day the workspace becomes read-only. |
| Payment failed | A renewal couldn’t be charged. Gives the 7-day deadline and an Update card button. |
| Suspended | The workspace is now read-only, and why (trial, payment or cancellation). Gives the day the deletion process would start if it is still suspended. |
| Deletion notices | 30 days and 7 days before a suspended workspace’s 90 days are up. |
| Cancellation confirmed | You cancelled. States the end date and that you can Keep subscription until then. |
| Subscription ended / now on Free | A cancellation took effect with no paid time left. |
| Receipts and invoices | A receipt on every billing day, $0 included, also kept in Settings → Billing; an invoice when a balance is due. |
See Plans & billing and Suspended workspaces.
Account and sign-in emails
Section titled “Account and sign-in emails”Sent to the person concerned:
- Verify your email for Tobren Operations: after signing up with an email and password.
- Reset your Tobren password: when you ask for a reset.
- You already have a Tobren account: if someone signs up with an address that already has an account.
- Two-step verification is on for your Tobren account: after you enable two-factor.
- The one-time code for email recovery of a lost second factor (8 digits, 15 minutes): see Account & security.
The verification and reset links open a Tobren Operations page, which works in any browser, including one that blocks cookies and site storage, and in a different browser or profile from the one you signed up in:
- Verify your email asks you to press Verify my email; nothing happens just from opening the link. If you’re signed in in that browser, Continue takes you on (if that session can’t be updated, the page asks you to sign in again). If not, return to the browser where you signed up, or sign in there.
- Set a new password shows which account the link is for (partly hidden, such as
b•••@gmail.com) and asks for a new password of at least 8 characters. Once it’s changed you’re signed out on your other devices; sign in with the new password. - Each link works once. A verification link that has expired or been used: sign in and choose Resend the email. A reset link (it expires after an hour): ask for a new one from Reset your password.
Alerts
Section titled “Alerts”Email and push alerts go to the workspace’s owners and admins; the Account owner chooses which alert types are sent. See Alerts.
Invitations
Section titled “Invitations”A crew invitation email carries a single-use link that expires after 7 days. See Invited to a workspace.
Workspace deletion
Section titled “Workspace deletion”If the owner requests deletion of the workspace, Tobren emails the owner when the request is approved, with the date erasure starts (7 days later). See Privacy & your data.